• CX

    Customer Experience: Our Manifesto

    bronzerocket Mar 20, 2015

    CX. Two little letters. One very big concept. Putting the customer at the center of everything your organization does. At the center of its strategy. At the center of its people. Its processes. Its technologies. It’s not enough just to call yourself customer-centric; you have to turn your organization inside out and view the world through your […]

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  • AUG

    Need more brainpower?

    bronzerocket Mar 20, 2015

    Our Staff Augmentation (AUG) and Contract-to-Hire (CTH) services can place trained, screened and vetted Customer Experience (CX) professionals within your organization for a week or a career, on our payroll or yours.

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  • XPD

    Can’t find it off the shelf? Let us build it for you!

    bronzerocket Mar 20, 2015

    For those rare occasions when a “Commercial off the Shelf” (COTS) set of technology solutions can’t be found, and to assist in the integration of COTS solutions with each other and your existing IT architecture, our Cross Platform Development (XPD) services provide high quality software development for web and mobile (iOS and Android) platforms.

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  • IQA

    Need another set of eyes on your projects?

    bronzerocket Mar 20, 2015

    Even if you have engaged the services of a third-party vendor or integrator, Our Independent Quality Assurance / Independent Verification and Validation (IQV) services can free you from the burden of day-to-day oversight, make certain that your prime vendor is delivering as promised, and ensure the accuracy and quality of project deliverables.

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  • pmo

    Leave the Project Management to Us

    bronzerocket Mar 20, 2015

    Delivered by PMI-certified Project Managers (PMPs), our Program and Project Management (PPM) services free you from the burden of time-consuming, day-to-day management of your projects and enable you to focus on your core business competencies.

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  • SMM

    Confused by all of the Social Media hype?

    bronzerocket Mar 20, 2015

    Our Social Media Marketing (SMM) services can show you how to efficiently and effectively integrate these new services into your existing processes and platforms to connect with customers and prospects, build loyalty and extend your organization’s reach.

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  • MBE
  • journey

    Why the name “rel8te”?

    bronzerocket Mar 19, 2015

    rel8te refers at a number of levels to Customer Relationship Management (CRM), one of the core disciplines within CX. Obviously, rel8te is an alternate spelling of the word “relate” with the number 8 replacing the letter A. But there’s more to it than that. The 8 itself is a reference to the infinity symbol (∞), […]

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  • PORTFOLIO

    Show up. On time. With a Plan. And a big toolbox.

    bronzerocket Mar 19, 2015

    Our methodology and services portfolio is an integrated, comprehensive toolset developed over years of real world experience with Fortune 500, SMB, federal and state/local government clients. We’ve got the tools and we know how to use them.

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  • BPR

    Redesign. Redefine. Realign.

    bronzerocket Mar 19, 2015

    Our Business Process Redesign (BPR) services help optimize your organization’s performance by identifying inefficiencies and “hotspots”, redefining processes and identifying areas where technology can assist, and providing a roadmap for how to get there based on sound implementation planning.

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  • GIS

    See the forest, not just the trees

    bronzerocket Mar 19, 2015

    Our Geographic Information Systems (GIS) services help you analyze data visually so you can see the big picture.

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  • techeval

    Confused by the large array of technology offerings out there?

    bronzerocket Mar 19, 2015

    Our Technology Evaluation and Selection (TES) services can guide you through the process of shortlisting, testing and scoring potential solutions based on your specific situation, goals and requirements.

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  • o-SHARK-AUSTRALIA-facebook

    SINK YOUR TEETH INTO THIS…

    bronzerocket Mar 19, 2015

    Our Sales Force Optimization (SFO) services give your organization the processes and tools it needs to swim with the sharks.

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  • experience

    Deep CX Strategy Expertise

    bronzerocket Mar 19, 2015

    Most so-called CX/CRM experts have five or ten years of domain experience…tops. Our Managing Director alone has over 20, and is involved in each one of our Customer Experience Strategy (CXS) services engagements. Can U #rel8te?

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  • MULTI

    Multi National Capabilities

    bronzerocket Mar 19, 2015

    Our Virtual Project Team (VPT) services can assemble a task force of Subject Matter Experts from various locations per your requirements to support complex multinational missions and implementations.

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  • certs

    Competence. Confidence. Consequence.

    bronzerocket Mar 17, 2015

    Our consultants are trained and certified in multiple technologies, so consequently, you can be assured that the resources we assign as part of your project team are both competent and confident in their abilities.

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  • BRONZEROCKET

    rel8te is a PRPL/BRONZEROCKET Venture

    bronzerocket Mar 17, 2015

    rel8te is part of the PRPL/BRONZEROCKET organization, tracing its inception back to 1992. Can U #rel8te?

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  • myRVA_lg

    We’re Based in RVA!

    bronzerocket Mar 17, 2015

    Our offices are located in downtown Richmond, Virginia, one of the premier business, cultural and outdoor recreation capitals of the USA. Leading publications, research firms, and associations consistently rank Richmond high for business and quality of life. Among our most recent rankings and accolades: Top 10 metro area for business. Wall Street Journal’s MarketWatch.com Top 20 happiest […]

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  • architecture

    What is Enterprise Solution Architecture (ESA)?

    rel8te Dec 01, 2014

    We believe that technology strategy should follow and support business strategy. Therefore we believe that a rock solid information solution – whether performed internally or by a solution provider – should begin with an analysis of your vision and objectives. Unless this is done, your business runs the risk of not only missing out on […]

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